Frequently Asked Questions

How do I make a reservation?

To book any of our fully furnished apartments you can either:

Is a deposit required?

A $300 security deposit is required to secure any of our short and long term furnished suites payable by Credit Card or in-person. This deposit is refundable at the end of your stay.

When do you require payment?

Full payment must be received prior to check-in or at the time of check-in to any of our furnished apartments.

What forms of payment do you accept?

All prices are quoted in Canadian dollars. PayPal, certified cheque, cash, and credit cards (Mastercard, Visa and American Express) are accepted. Cash can only be acccepted when paid in person to any of our Property Managers. Consolidated invoicing for large project teams is available.

Are there any other charges?

There are additional charges for extra services you may request such as extra furniture hire and airport transfer. Contact us if you have any questions.

How do I check into my Royal Stays furnished suite?

A Royal Stays Property Manager will meet you on site to show you through your furnished suite, hand over keys and answer any questions you may have. We are able to meet guests at their suite 24 hours a day. Please note we also provide a chauffeur service from Toronto airport to your executive apartment for a fee. Guests are requested to provide arrival time 24 hours prior to check-in.

What is the check in/out time?

Check-in can occur after 3pm any day of the week. Check-out of your Royal Stays furnished suite is typically by 11am on the day of departure, except by prior arrangement. Please contact us if you have special requests.

What is included in the price?

Royal Stays furnished suite rental rates include:

  • A fully furnished apartment in Toronto and Mississauga area including home-wares and linen;
  • Utility connections and ongoing usage charges;
  • Telephone connection, line rental, local and North-American calling;
  • A Customer Care telephone number to ensure rapid response to service requests that may arise during the stay.
  • 13% HST will be charged on all stay durations of less than 30 days.

What is included in Furnished Suites?

Your furnished suite includes everything necessary for a comfortable stay including high quality furniture and appliances, linen, towels, fully equipped in-suite laundry and a fully equipped kitchen with cooking utensils, crockery,coffer maker, toaster, kettle, a dishwasher, microwave, fridge, oven and stove.

What is the minimum length of stay in your suites?

Royal Stays furnished suites have a minimum stay of 6 nights. Please note if you would like to book on a night-by-night basis please contact us.

Is car parking available?

Secure undercover onsite car parking is available at all apartments in Toronto and Mississauga. Car parking is included in the booking price.

Are additional items of furniture available for rent?

Yes, we can provide additional furniture such as portacot & fold-away beds, home office etc. subject to availability and extra charges may apply. Please advise our staff when booking your furnished suite.

Can I have my apartment cleaned on a regular basis?

Absolutely yes! We can provide you with a housecleaning service upon request. We can set this up on a regular basis or alternatively we can offer an on-demand service. Our furnished suites are designed to be fully self contained, with everything included to clean the property. (extra charges may apply)

Do your executive apartments have cable television?

Rogers cable television is available in all our furnished suites in Toronto and Mississauga.

Do your apartments have internet?

Rogers high-speed internet with wi-fi is available in all our furnished suites in Toronto and Mississauga.

Can you arrange a limousine pick up at the airport?

Yes. We can arrange for an executive pick and drop service from the airport to your furnished suite. Additional charges apply. To request this service please contact us.

Are pets welcome?

Depends on the kind of pet. We usually allow small cats and dogs for an additional cleaning charge. Please contact us if you have a special request regarding pets.

Still have questions? Please feel free to contact us and our staff will be happy to answer you.